Need help?
Frequently Asked Questions
Complaints and returns (English version below):
You can return your order to us within 14 days. Please note that the return shipping costs are borne by the buyer.
In general, all items can be returned. Please note that the items must be in perfect and unused condition for return!
If you would like to return an item, please contact us in advance and we will send you the return address.
Not what you expected? Wrong color? If that's the case, contact us and we'll try to find a solution that suits you.
Ordering and shipping:
We always strive to process and ship as quickly as possible. We generally ship our goods Monday to Friday (except on public holidays).
Shipping is always free within Germany! We offer cheap shipping abroad, which varies depending on the destination.
DE: Free
EU: 4.99€
Worldwide: 5.99€
We ship with DHL, Deutsche Post, DHL Express and UPS.
That's possible! You can select this option during the ordering process. The cost is 9.99€ within Germany and 19.99€ for the rest of the world
After you have placed your order, you will receive a tracking number from us that you can use to conveniently track your order.
Of course! We ship all our items in neutral packaging and with a neutral sender.
We ship worldwide!
You can enter your code during the ordering process.
You may be surprised that our shop does not offer all the usual payment methods. This is due to our industry: some providers have stipulated in their guidelines that they do not act as payment providers for items for consumption such as tobacco or similar. Nevertheless, we try to offer you the widest possible selection of payment methods.
Support
Write to us using the chat button or send us a message using the contact form in the contact field.
Yes! You can find us on Instagram and Facebook. Here you can also find current discount promotions and similar things.
Unfortunately, we do not currently have a rating tool integrated into our shop. If you are satisfied, we would be very happy if you recommend us to others and we can welcome you back as a customer in the future.
However, if you are dissatisfied with something, please contact us and we will try to find a solution.
Complaints and returns
You can return your order to us within 14 days. Please note that the return shipping costs are borne by the buyer.
In general, all items can be returned. Please note that the items for return must be in perfect and unused condition!
If you want to return an item, please contact us in advance and we will send you the return address.
Not what you expected? Wrong color? If that is the case, contact us and we will try to find a solution that suits you.
Ordering and shipping
We always strive for the fastest possible processing and shipping. Generally, we ship our merchandise Monday-Friday (except holidays).
Shipping within Germany is always free of charge! Abroad we offer cheap shipping, which varies depending on the destination.
DE: Free
EU: 4.99€
Worldwide: 5.99€
This is possible! You can select this option during the ordering process. The cost is €9.99 within Germany and €19.99 for the rest of the world.
We ship with DHL, Deutsche Post, DHL Express and UPS.
After your order you will receive a shipment number from us, with which you can easily track your order.
Of course! We ship all our items in neutral packaging and with a neutral sender.
We ship worldwide!
You can enter your code during the order process.
You may be surprised that our store does not offer all the usual payment methods. This is due to our industry: Some providers have in their policies not to act as payment providers for items for consumption for tobacco or the like. Nevertheless, we try to offer you as wide a selection of payment methods as possible.
Support
Write to us via the chat button or send us a message via the contact form using the contact us field.
Yes! You can find us on Instagram and on Facebook. Here you can also find current discount promotions and the like.
Unfortunately, we do not have a rating tool integrated into our store at the moment. If you are satisfied, we would be very happy if you recommend us and we can welcome you again as our customer in the future.
If you are not satisfied with something, please contact us and we will try to find a solution.